DATA PROTECTION
As data protection is important to us, LAMIE pays close attention to the privacy of its homepage users www.lamie-direct.com. LAMIE commits to handle users‘ data and information with particular care and protects data transmission with security protocols. Data that you enter your browser for transmission to our server are protected with a secure SSL connection. When transmitting from your browser to our server, data that you enter are protected with a secure SSL connection. This connection ensures that third parties cannot spy on the data.
Data privacy policy
When using our website (www.lamie-direct.com), the protection of your privacy is particularly important to us. That is why we will inform you in detail below about the processing of your personal data.
L’AMIE AG lifestyle insurance services is responsible for the data protection of this website. L’AMIE AG lifestyle insurance services strictly adheres to the applicable data protection regulations when using and processing personal data. L’AMIE AG lifestyle insurance services has the right to use personal and anonymous data, subject to the rights of the data subject described below, to the extent permitted by law.
This data protection policy only applies to www.lamie-direct.com and the associated sub-pages, but not to websites controlled and operated by third parties. Please check the data protection policies of websites controlled and operated by third parties. These websites are beyond our control, and L’AMIE AG lifestyle insurance services is not responsible for their content or data protection measures.
1. Data security
L’AMIE AG lifestyle insurance services has taken suitable technical and organizational measures to protect your data, which protect your data against loss, manipulation or unauthorized access, among other things. The measures taken are subject to regular review and are continuously adapted to state of the art.
Please note that you are responsible for the safe storage and confidentiality of user data or passwords that have been given or communicated to you.
Use by minors
It should be noted that all personal data processing may only be used by persons who have reached the age of 14. The use of systems and tools and the resulting processing of data from users under this age limit is prohibited without the parents / legal guardians‘ consent. Should such data processing nevertheless occur, we will stop processing this data as soon as we gain knowledge of it.
2. Controller
3. Collection and processing of personal data
3.1 Data provided by users
We only process personal data under the applicable data protection regulations. If you correspond with us or fill out a form on our website with data, you acknowledge that the data you provide in the respective form will be processed for the purposes described below.
3.2 Data collected by LAMIE
When you visit our website, cookies are used to collect personal data automatically. You can find more information about cookies under point 5.
4. Data processing that does not require consent
When sending the contact form, we process the following personal data:
4.1 General contact form
When sending the contact form, we process the following personal data:
- Type of inquiry (inquiries about products, inquiries about claims services, general inquiries, complaints)
- First name, last name, telephone number, email, policy number
- Your personal message
Purpose: To answer your request
Justification: Legitimate interest in processing your individual inquiries and being able to change insurance reliably.
Storage period: 24 months
4.2 Exchange service form
When sending the contact form, we process the following personal data:
- First name, last name, telephone number, email, previous insurer
- Upload insurance documents
Purpose: To terminate the insurance contract as soon as possible and, if necessary, to obtain further information on the contract from the insurer.
Justification: Legitimate interest in processing your individual inquiries and being able to change insurance reliably.
Storage period: 7 years after changing the insurance contract
4.3 Online claims form
When sending the contact form, we process the following personal data:
- Type of insurance product
- First name, last name, phone, email
- Your personal message on the kind of damaged item
- Your personal message on the course of the damage
Purpose: Record and report a claim, start processing the claim and work with us
Justification: Legitimate interest in processing your individual inquiries and being able to handle claims reliably.
Storage period: 7 years after the termination of your insurance contract
5. Data processing that does requires consent
L’AMIE AG lifestyle insurance services processes the following personal data for the following purposes:
5.1. Subscribe to LAMIE Blog
When submitting the LAMIE Blog subscription form, we process the following personal data:
Purpose: To submit the latest blog articles on the subject of insurance
Justification: consent
Storage period: As long as new blog articles are sent, and no revocation takes place.
You can revoke your subscription at any time using the unsubscribe option provided in the newsletter or at kundenservice@lamie-direkt.at.
5.2. Conclude home insurance online
When submitting the application form, we process the following personal data:
- Data on the insured property: product, start of insurance coverage, living space, ancillary area, safety equipment, smoke detector, alarm system, security door, questions about risk: how is the property inhabited, was there a rejection or termination of a previous insurer, time of construction, water and electrical installation, roof, Construction; Equipment data: furniture, clothing, kitchen, bathroom, home control
- Data on the desired method of payment: deductible, method of payment, method of payment, bank details
- Policyholder data: title, first name, surname, date of birth, marital status, telephone number, email address, street, house number, door number, postcode, city, country
Purpose: Conclusion of an insurance contract or submission of an insurance offer
Justification: Legitimate interest in processing your individual inquiries and reliably concluding an insurance contract or being able to submit an insurance offer.
Storage period: 7 years after the termination of your insurance contract
Home insurance customers may find the data protection information from ERGO Versicherung AG here, that from LAMIE here.
5.3 Conclude wedding weather insurance online
When submitting the order form, we process the following personal data:
- Data on the insured wedding: date, place of the wedding
- Applicant data: Applicant’s place of residence, title, first name, surname, date of birth, telephone number, email address, street, house number, door number, postcode, city, country
- Data about the bride and groom: first name, last name, email address
Purpose: conclusion of an insurance contract
Justification: Legitimate interest in processing your individual inquiries and being able to conclude an insurance contract reliably.
Storage period: 7 years after the termination of your insurance contract
You can find the data protection declaration here.
5.4 Conclude wedding cancellation insurance online
When submitting the order form, we process the following personal data:
- Data on the insured wedding: date, location of the wedding, costs of the wedding
- Applicant data: Applicant’s place of residence, title, first name, surname, date of birth, telephone number, email address, street, house number, door number, postcode, city, country
- Data about the bride and groom: first name, last name, email address
Purpose: conclusion of an insurance contract
Justification: Legitimate interest in processing your individual inquiries and being able to conclude an insurance contract reliably.
Storage period: 7 years after the termination of your insurance contract
You can find the data protection declaration here.
5.5 Event weather insurance request form
When submitting the request form, we process the following personal data:
- Data on the insured event: name of the event, type of event, date of the event, address of the event location
- Insurance customer data: organizer, legal form, association number / commercial register number, street, house number, postcode, city, country
- Contact person data: first name, last name, telephone number, email address
Purpose: conclusion of an insurance contract
Justification: Legitimate interest in processing your individual inquiries and being able to conclude an insurance contract reliably.
Storage period: when concluding an insurance contract: 7 years after the termination of your insurance contract; otherwise, 36 months after sending the request.
You can find the data protection declaration here.
5.6 Event weather insurance contact form
When sending the contact form, we process the following personal data:
- First name, last name, phone number, email
- Your personal message
Purpose: contact and advice in connection with the insurance contract
Justification: Legitimate interest in processing your individual inquiries and reliably providing the information you require.
Storage period: 24 months
You can find the data protection declaration here.
5.7 A1 cyber protection insurance
When submitting the order form, we process the following personal data:
- Contract data: customer name, contract type, phone number, contract status, customer number, device type, IMEI number; Contract term, monthly fee, deductible; Termination, end of contract, reason for termination
- Policyholder data: surname, first name, date of birth, title, salutation, company name, address, street, house number, zip code, city, mobile/ telephone number, fax, email address
- Data on the registered device: device type, device name (manufacturer + model), IMEI number, date of purchase, insurance coverage for the respective end device
Purpose: conclusion of an insurance contract
Justification: Legitimate interest in processing your individual inquiries and being able to conclude an insurance contract reliably.
Storage period: 7 years after the termination of your insurance contract
You can find the data protection declaration here.
6. Tracking software, cookies, plug-ins of social networks
6.1 Google Analytics
Diese Website benutzt Google Analytics, einen Webanalysedienst der Google Inc. (“Google”). Google Analytics verwendet sog. “Cookies”, Textdateien, die auf Ihrem Computer gespeichert werden und die eine Analyse der Benutzung der Website durch Sie ermöglichen. Die durch das Cookie erzeugten Informationen über Ihre Benutzung dieser Website werden in der Regel an einen Server von Google in den USA übertragen und dort gespeichert. Im Falle der Aktivierung der IP-Anonymisierung auf dieser Website, wird Ihre IP-Adresse von Google jedoch innerhalb von Mitgliedstaaten der Europäischen Union oder in anderen Vertragsstaaten des Abkommens über den Europäischen Wirtschaftsraum zuvor gekürzt. Nur in Ausnahmefällen wird die volle IP-Adresse an einen Server von Google in den USA übertragen und dort gekürzt. Im Auftrag des Betreibers dieser Website wird Google diese Informationen benutzen, um Ihre Nutzung der Website auszuwerten, um Reports über die Websiteaktivitäten zusammenzustellen und um weitere mit der Websitenutzung und der Internetnutzung verbundene Dienstleistungen gegenüber dem Websitebetreiber zu erbringen. Die im Rahmen von Google Analytics von Ihrem Browser übermittelte IP-Adresse wird nicht mit anderen Daten von Google zusammengeführt. Sie können die Speicherung der Cookies durch eine entsprechende Einstellung Ihrer Browser-Software verhindern; wir weisen Sie jedoch darauf hin, dass Sie in diesem Fall gegebenenfalls nicht sämtliche Funktionen dieser Website vollumfänglich werden nutzen können. Sie können darüber hinaus die Erfassung der durch das Cookie erzeugten und auf Ihre Nutzung der Website bezogenen Daten (inkl. Ihrer IP-Adresse) an Google sowie die Verarbeitung dieser Daten durch Google verhindern, indem Sie das unter dem folgenden Link (http://tools.google.com/dlpage/gaoptout?hl=de) verfügbare Browser-Plugin herunterladen und installieren. Weitere Informationen dazu finden Sie unter http://www.google.com/intl/de/analytics/privacyoverview.html.
Plugins sozialer Netzwerke
Unsere Website nutzt Plugins der sozialen Netzwerke facebook.com (“Facebook”), plus.google.com (“Google +”), instagram.com (“Instagram”), pinterest.com (“Pinterest”) und des Microblogging-Dienstes twitter.com (“Twitter”).
Wenn Sie eine Seite unserer Website mit einem solchen Plugin besuchen, stellt Ihr Webbrowser automatisch eine direkte Verbindung zum Server des jeweiligen sozialen Netzwerks her. Die Inhalte des Plugins werden vom sozialen Netzwerk direkt zu Ihrem Webbrowser übermittelt und dann in unsere Website eingebaut. Aus diesem Grund haben wir keinen Einfluss auf die Daten, die das jeweilige soziale Netzwerk mithilfe des Plugins erfasst. Nähere Informationen zum Zweck und Umfang der Datenerfassung, der weiteren Datenverarbeitung und Datennutzung entnehmen Sie bitte www.facebook.com/policy.php, https://about.pinterest.com/de/privacy-policy, http://www.google.com/intl/de/+/policy/+1button.html, https://www.instagram.com/about/legal/privacy/?hl=de, oder https://twitter.com/privacy?lang=de.
A1 Click.at Performance Tracking for A1 Travel Protection
The partner service of A1click is responsible for the statistical analysis of contracts concluded after a name has been forwarded from a1click.at, a website operated by A1 for partners. Hosting takes place in Frankfurt at DigitalOcean (DSGVO compliance). When you are redirected from a1click.at to this website, a cookie is created (__Secure-a1click-testid per https://partner.a1click.at, expires after 31 days) to record the conclusion of the contract on https://www.lamie-direkt.at/reise-schutz/success. The cookie contains a unique value. The cookie contains a unique value, the so-called Click ID, in order to assign the conclusion of the forwarding. Data is only stored by A1click if this cookie is present as a result of a previous forwarding. If A1 Click has concluded a contract after successful naming, the following data will be stored for a period of 3 years for the purpose of processing and billing the conclusion of the contract: A unique ID that can be assigned to this order process (e.g.: order number).
7. Rights of the data subject
You can assert the following rights you are entitled to concerning data processing:
7.1 Right of access
You can request confirmation as to whether and to what extent personal data about you is being processed.
7.2 Right to rectification
If we process incomplete or incorrect personal data from you, you can request its correction or completion at any time.
If you have set up a user account, you can access your personal data at any time and correct or add to it yourself. You can also close the user account at any time.
7.3 Right to erasure
You can request the deletion of your personal data for the following reasons: if the purpose for which it was collected no longer applies, if the personal data have been unlawfully processed, if the processing disproportionately interferes with your legitimate protection interests, or if the data processing is based on your consent and you have withdrawn it. It should be noted here that there may be overriding legitimate grounds for the processing that may prevent your data from being deleted immediately, e.g. statutory retention requirements, pending proceedings, establishment, exercise or defence of legal claims, etc.
7.4 Right to restriction of processing
You have the right to obtain restriction of processing where one of the following applies:
- the accuracy of the personal data is contested by you, for a period enabling us to verify the accuracy of the personal data;
- the processing is unlawful, and you oppose the erasure of your personal data and requests the restriction of their use instead;
- we no longer need the personal data for the purposes of the processing, but you require them for the establishment, exercise or defence of legal claims; or
- you have objected to processing your data.
7.5 Right to data portability
You can request that we provide you with the data, you have provided us with, in a structured, commonly used and machine-readable format, if we process the data based on your consent or to fulfill a contract between us, and the automated processing takes place.
7.6 Right to object
If we process your data to carry out tasks in the public interest, to exercise official authority, or if we invoke the need to safeguard our legitimate interests during the processing, you can object to this data processing if there is an overriding interest in protecting your data. You can object to the sending of advertising at any time without giving reasons.
7.7 Right to lodge a complaint
If you believe that we have violated Austrian or European data protection law when processing your data and have thereby violated your rights, we ask you to contact us to clarify any questions. Of course, you also have the right to complain to the Austrian data protection authority or a European supervisory authority.
7.8 Right for withdrawal
All declarations of consent you have given can be withdrawn independently of one another at any time. If you withdraw your consent, we will no longer process your data from this point in time for the purposes stated in the declaration of consent, so that the corresponding rights, advantages, etc. can no longer be used.
These rights can be established directly with LAMIE AG lifestyle insurance services by sending a message to the email address kundenservice@lamie-direkt.at. If in doubt, we can request additional information to confirm your identity. This is to protect your rights and your privacy.
8. Changes to the data privacy policy
9. Contact data
Controller:
- LAMIE AG lifestyle insurance services
- Hasnerstraße 2
- 4020 Linz
- E-Mail: datenschutz@lamie-direkt.at
