LAMIE direkt

Versicherung online, einfach, günstig

Whistleblowing

The whistleblower system serves to record and investigate specific reports of actual or potential misconduct by LAMIE direkt employees and then take appropriate action. With your reports, violations and grievances can be identified at an early stage and damage to customers, employees, business partners and LAMIE direkt itself and its affiliated companies can be averted.

Integrity is a top priority at LAMIE direkt – compliance with statutory provisions and internal regulations therefore has the highest priority.

The system is designed to provide the greatest possible protection for whistleblowers, those affected and employees involved in the investigation. Disadvantages, harassment and discrimination of any kind, be it for whistleblowers or for persons who promote compliant behaviour at LAMIE, will not be tolerated. All whistleblowing and related investigations will be treated confidentially.

Please note that the whistleblowing system for LAMIE directly is currently only optional and not required by law and is under construction. The whistleblowing channels will be gradually expanded.

How can I submit a tip?

Please read the data protection information before submitting a report.

You can reach the Whistleblowing Officer

  • by e-mail to whistleblowing@lamie-direkt.at;
  • by telephone on +43 (0732) 2596 -761
  • by post to L‘AMIE AG lifestyle insurance services, c/o Whistleblowing Beauftragter, Hasnerstraße 2, 4020 Linz, Austria
Information will also be accepted anonymously. Please note that ultimately only reports with sufficiently concrete information can be investigated. Therefore, please provide as many details as possible so that your tip can make a difference. So: Who is it about? Who is affected? What happened? When was the incident? How often did it happen? Where did the incident occur?
 
Please note that this communication channel is not intended for customer concerns and complaints. If you are not satisfied with the service provided by LAMIE direct or with your insurance policy, please contact us by telephone on 0732 2596 or by email at kundenservice@lamie-direkt.at. 

    It is helpful if you consider the following questions in your report:
    • Who committed the violation?
    • What happened?
    • Where did it happen?
    • When did it happen?
    • How can the violation be proven?
    • In which country did the incident occur?
    • In which department did the incident occur?
    • Were/are managers involved in the incident? If yes: do you know the name?
    • What is your relationship to our company?
    • Did you observe the violation yourself?

    Join our LAMIE community:

    We are here for you!

    Write us:
    kundenservice@lamie-direkt.at

    Call us:
    0732 2596

    Report a claim conveniently and online.
    Click here for the claim form

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    Lightning strike

    With an average of around 170,000 lightning strikes per year, a strike in one’s own home is not at all unlikely. Direct lightning strikes are already insured in the basic variant. The premium variant also covers damage caused by indirect lightning strikes up to € 5,000.

    Sport events

    This includes any events related to sporting activities e.g. sports competitions, sports festivals and sports club celebrations.

    Company, School and University Events

    These include company anniversary celebrations, summer parties, university events, school parties and children’s parties.

    Markets

    These include street food markets, cider fairs, farmers’ markets, weekly markets, livestock markets and animal shows.

    Dear customers!

    Here you can check whether the wedding cancellation insurance meets your wishes and needs. Please note that by purchasing online, you waive the right to advice and personal recommendation from a LAMIE advisor. For product-specific support in the ordering process, we will be happy to assist you by phone or email.

    First to the Wishes and Needs Test.

    Yes, I would like a needs assessment (DE)

    No, I do not want a needs assessment.

    Continue to the order process

    Dear customers!

    Here you can check whether the wedding weather insurance meets your wishes and needs. Please note that by purchasing online, you are waiving the right to advice and personal recommendation from a LAMIE advisor. For product-specific support in the ordering process, we will be happy to assist you by phone or email.

    First to the Wishes and Needs Test.

    Yes, I would like a needs assessment (DE)

    No, I do not want a needs assessment.

    Continue to the order process

    Dear customer,

    due to product maintainance we currently do not offer any new contracts on LAMIE household insurance.

    In case you are interested to conclude a contract later, please use the contact form to post your interest and we will get back to you upon availability of the online ordering process.

    Thank you for your understanding.

     

    Earthquake

    We know only too well from media reports what damage earthquakes can cause. Earthquake damage is insured up to € 10,000.

    Burglary

    To ensure that your belongings are also protected from thieves, burglary insurance covers not only stolen items but also damage caused by vandalism.

    Storm

    Nature is unpredictable. That is why storm damage caused by storms, hail, snow pressure, landslides, rock falls and the like are insured. In the premium variant, floods (up to 5% of the sum insured) are also covered.

    Tap water

    One leaking pipe and your new furniture is ruined. Tap water damage is insured. The premium version also covers damage caused by water leaking from household appliances, fittings, aquariums or waterbeds.

    Fire

    For us, fire damage also includes damage caused by the effects of heat. Therefore, your household contents are also insured if they are merely singed, charred, sooty or destroyed by an explosion/deflagration.

    Afternoon & Evening:

    The Wedding Weather Insurance is valid on the wedding date for the period 12:00 – 18:00 as standard. If you also want to be insured for the evening, you can extend the period to 12 p.m. to 9 p.m. (10 mm of rain).

    Outdoor /Music events:

    These include music festivals, concerts, theater performances, open-air cinema, tent festivals, beer festivals and fire brigade festivals.

    Political / Community events:

    This includes all celebrations organized by municipalities as well as events by political parties and interest groups.

    Cultural events

    These include folk festivals, fairs, church fairs, youth events, music club festivals, knights’ festivals and parades.