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COMPLAINTS AND DISPUTE RESOLUTION

Complaint options:
If you are not satisfied with our service or performance, please address your concerns to us first. You can reach us:

Complaint process:
Regardless of the reimbursement chosen (telephone, e-mail, online form), an employee records the complaint and stores it in the internal system. As part of the recording, all information relevant to the complaint is collated and processed. All complaints are forwarded to the responsible office in the company and dealt with within a reasonable time frame.

The internal performance indicators for the final handling of a complaint provide a resolution after a maximum of 14 days unless the situation is exceptional. The complainant receives a written reply offering redress or remedial action or informing him of the reasoned rejection of the complaint.

The response letter contains, in particular, the information that, in the absence of a satisfactory resolution, the complainant can continue his complaint by contacting the insurer’s complaints office or, if necessary, with national arbitration boards and/or supervisory authorities. For details, please refer to your insurance conditions.

If contrary to expectations cannot satisfactorily resolve your concern, the following offices are available to you for complaint and dispute resolution:

Complaints office via insurance brokers in the BMDW, Federal Ministry for Digitization and Business Location, Department IV / 1 (trade law), Stubenring 1, 1010 Vienna. The complaints office has to receive complaints from customers about insurance brokers free of charge according to §365z1 Abs 1 GewO. Such complaints must be treated and answered in any case. If possible, work towards a mediation. Further information can be found here.

Arbitration bodies:
Legal and arbitration board of the professional association of insurance brokers and consultants in insurance matters: this can be called on to settle disputes out of court. Further information can be found here.

Consumer arbitration board, Internet ombudsman, online dispute resolution platform: As a consumer, you can contact the arbitration for consumer transactions or the Internet ombudsman for out-of-court dispute resolution. Participation in the arbitration process is free and voluntary. The arbitration proposal is not binding.

You can also address your complaint to the EU’s online dispute resolution platform.

Join oue LAMIE community:

We are here for you!

Write us:
kundenservice@lamie-direkt.at

Call us:
0732 2596

Report a claim conveniently and online.
Click here for the claim form

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Lightning strike

With an average of around 170,000 lightning strikes per year, a strike in one’s own home is not at all unlikely. Direct lightning strikes are already insured in the basic variant. The premium variant also covers damage caused by indirect lightning strikes up to € 5,000.

Sport events

This includes any events related to sporting activities e.g. sports competitions, sports festivals and sports club celebrations.

Company, School and University Events

These include company anniversary celebrations, summer parties, university events, school parties and children’s parties.

Markets

These include street food markets, cider fairs, farmers’ markets, weekly markets, livestock markets and animal shows.

Dear customers!

Here you can check whether the wedding cancellation insurance meets your wishes and needs. Please note that by purchasing online, you waive the right to advice and personal recommendation from a LAMIE advisor. For product-specific support in the ordering process, we will be happy to assist you by phone or email.

First to the Wishes and Needs Test.

Yes, I would like a needs assessment (DE)

No, I do not want a needs assessment.

Continue to the order process

Dear customers!

Here you can check whether the wedding weather insurance meets your wishes and needs. Please note that by purchasing online, you are waiving the right to advice and personal recommendation from a LAMIE advisor. For product-specific support in the ordering process, we will be happy to assist you by phone or email.

First to the Wishes and Needs Test.

Yes, I would like a needs assessment (DE)

No, I do not want a needs assessment.

Continue to the order process

Dear customer,

due to product maintainance we currently do not offer any new contracts on LAMIE household insurance.

In case you are interested to conclude a contract later, please use the contact form to post your interest and we will get back to you upon availability of the online ordering process.

Thank you for your understanding.

 

Earthquake

We know only too well from media reports what damage earthquakes can cause. Earthquake damage is insured up to € 10,000.

Burglary

To ensure that your belongings are also protected from thieves, burglary insurance covers not only stolen items but also damage caused by vandalism.

Storm

Nature is unpredictable. That is why storm damage caused by storms, hail, snow pressure, landslides, rock falls and the like are insured. In the premium variant, floods (up to 5% of the sum insured) are also covered.

Tap water

One leaking pipe and your new furniture is ruined. Tap water damage is insured. The premium version also covers damage caused by water leaking from household appliances, fittings, aquariums or waterbeds.

Fire

For us, fire damage also includes damage caused by the effects of heat. Therefore, your household contents are also insured if they are merely singed, charred, sooty or destroyed by an explosion/deflagration.

Afternoon & Evening:

The Wedding Weather Insurance is valid on the wedding date for the period 12:00 – 18:00 as standard. If you also want to be insured for the evening, you can extend the period to 12 p.m. to 9 p.m. (10 mm of rain).

Outdoor /Music events:

These include music festivals, concerts, theater performances, open-air cinema, tent festivals, beer festivals and fire brigade festivals.

Political / Community events:

This includes all celebrations organized by municipalities as well as events by political parties and interest groups.

Cultural events

These include folk festivals, fairs, church fairs, youth events, music club festivals, knights’ festivals and parades.