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everthing will be fine.

Stay Calm - We are there for you.

Here is a step-by-step guide in case of claim:

KEEP THE DAMAGE TO A MINIMUM

How? For example, in the case of a water damage, it would be advantageous to turn off the main water tap. In case of a burglary or a fire damage, it is important to file a report with the police or to call the fire brigade.

report the claim to LAMIE.

Fast help is guaranteed if the accident is reported immediately and conveniently by calling the LAMIE team on 0732 2596 or by filling out the claim form.

DOCUMENT THE EXTENT OF YOUR DAMAGE.

Quick settlement is ensured if you have documented your damage accurately (e.g. photos) and if you please keep your bills in the course of the damage repair

For all further information, please contact our LAMIE team.

For A1 Handset Insurance
report your claim ONLINE:

Report a claim
or by phone
0800 664 488
Mon to Fri 09.00 – 17.00

Online Claims Form

Please give us as detailed information as possible about your damage. The more and more detailed information we have, the faster we can close your claim. So you get your money as quickly as possible

    THE MOST FREQUENTLY ASKED QUESTIONS IN THE EVENT OF A CLAIM.

    FAQs

    • What if I want to have damaged items repaired?

      Of course, you can get a cost estimate for the repair. However, please discuss this with us before you have the repair carried out. In addition, the repair costs must not be disproportionately high compared to buying a new one (current market price).

    • Who can I contact with questions or in the event of a claim?

      If you have any questions or in the event of a claim, you can contact us by telephone on the service line 0732 2596 or by e-mail at kundenservice@lamie-direkt.at. Alternatively, you can also report the damage using the online claim form on the homepage.

    • How does the repair and replacement of insured items work?

      In the event of a claim, you will receive replacement value compensation from LAMIE for damaged, destroyed or stolen items (replacement costs for the same type, quality and function) if they are actually purchased new and the new purchase is documented with an invoice.

      Otherwise, you will receive a replacement at the current value (replacement cost less time-dependent wear and tear). Of course, you can also obtain a cost estimate for the repair. However, please discuss this with us before you have the repair carried out. In addition, the repair costs must not be disproportionately high compared to a new purchase (current market price).

    • What do I have to pay attention to when reporting damage? What information is needed?

      When you first report the damage, it is important that you...
      ... truthfully and completely (please no "embellished" stories)
      ... briefly and concisely (approximate extent of the damage: Which rooms are affected? a number of damaged objects etc.)
      describe.

      The LAMIE team will then inform you whether a second, complete and written damage report is necessary. You will receive a form for this purpose. Please describe the damage exactly and send us a damage list with photos and invoices (if available).

      Attention: In case of fire, explosion, burglary or robbery damage, you must immediately alert the police or fire brigade. Be sure to keep the police report. You can find more information in our claims checklist.

    • What should I do if I can’t reach anyone?

      We are available by telephone on workdays from Monday to Friday from 09:00 to 17:00 on the service line 0732 2596.
      If you want to report a claim outside these hours ...
      ... want to report a claim, you can do so using the online claim form under "Report a claim" on the homepage.
      ... have a question about taking out insurance or about the insurance you have already taken out, please send us an e-mail at kundenservice@lamie-direkt.at or call us again during office hours.

    Join our LAMIE community:

    We are here for you!

    Write us:
    kundenservice@lamie-direkt.at

    Call us:
    0732 2596

    Report a claim conveniently and online.
    Click here for the claim form

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    Lightning strike

    With an average of around 170,000 lightning strikes per year, a strike in one’s own home is not at all unlikely. Direct lightning strikes are already insured in the basic variant. The premium variant also covers damage caused by indirect lightning strikes up to € 5,000.

    Sport events

    This includes any events related to sporting activities e.g. sports competitions, sports festivals and sports club celebrations.

    Company, School and University Events

    These include company anniversary celebrations, summer parties, university events, school parties and children’s parties.

    Markets

    These include street food markets, cider fairs, farmers’ markets, weekly markets, livestock markets and animal shows.

    Dear customers!

    Here you can check whether the wedding cancellation insurance meets your wishes and needs. Please note that by purchasing online, you waive the right to advice and personal recommendation from a LAMIE advisor. For product-specific support in the ordering process, we will be happy to assist you by phone or email.

    First to the Wishes and Needs Test.

    Yes, I would like a needs assessment (DE)

    No, I do not want a needs assessment.

    Continue to the order process

    Dear customers!

    Here you can check whether the wedding weather insurance meets your wishes and needs. Please note that by purchasing online, you are waiving the right to advice and personal recommendation from a LAMIE advisor. For product-specific support in the ordering process, we will be happy to assist you by phone or email.

    First to the Wishes and Needs Test.

    Yes, I would like a needs assessment (DE)

    No, I do not want a needs assessment.

    Continue to the order process

    Dear customer,

    due to product maintainance we currently do not offer any new contracts on LAMIE household insurance.

    In case you are interested to conclude a contract later, please use the contact form to post your interest and we will get back to you upon availability of the online ordering process.

    Thank you for your understanding.

     

    Earthquake

    We know only too well from media reports what damage earthquakes can cause. Earthquake damage is insured up to € 10,000.

    Burglary

    To ensure that your belongings are also protected from thieves, burglary insurance covers not only stolen items but also damage caused by vandalism.

    Storm

    Nature is unpredictable. That is why storm damage caused by storms, hail, snow pressure, landslides, rock falls and the like are insured. In the premium variant, floods (up to 5% of the sum insured) are also covered.

    Tap water

    One leaking pipe and your new furniture is ruined. Tap water damage is insured. The premium version also covers damage caused by water leaking from household appliances, fittings, aquariums or waterbeds.

    Fire

    For us, fire damage also includes damage caused by the effects of heat. Therefore, your household contents are also insured if they are merely singed, charred, sooty or destroyed by an explosion/deflagration.

    Afternoon & Evening:

    The Wedding Weather Insurance is valid on the wedding date for the period 12:00 – 18:00 as standard. If you also want to be insured for the evening, you can extend the period to 12 p.m. to 9 p.m. (10 mm of rain).

    Outdoor /Music events:

    These include music festivals, concerts, theater performances, open-air cinema, tent festivals, beer festivals and fire brigade festivals.

    Political / Community events:

    This includes all celebrations organized by municipalities as well as events by political parties and interest groups.

    Cultural events

    These include folk festivals, fairs, church fairs, youth events, music club festivals, knights’ festivals and parades.